Question 1

What happens if I exceed my monthly limit?

Accepted Answer

You can upgrade your plan anytime or purchase additional credits. We'll notify you before you reach your limit.

Question 2

Do credits roll over to the next month?

Accepted Answer

Unused credits roll over for up to 12 months on monthly plans. Custom plan's credits never expire.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription anytime with no penalties. You'll retain access until the end of your billing period.

Question 4

Do you offer enterprise discounts?

Accepted Answer

Yes, we offer custom pricing for enterprise customers with high volume needs. Contact our sales team for a quote.

Question 5

How accurate is your email validation?

Accepted Answer

Our email validation service provides 99.8% accuracy through advanced syntax checking, domain verification, and mailbox validation.

Question 6

Do you offer API integration?

Accepted Answer

Yes, we provide a comprehensive REST API for real-time email validation that can be easily integrated into your applications.

Question 7

What types of emails do you detect?

Accepted Answer

We detect invalid emails, catch-all emails, disposable emails, role-based emails, and toxic emails to ensure the highest quality lists.

Question 8

How long does bulk validation take?

Accepted Answer

Processing time depends on list size, but most lists are processed within minutes. Large enterprise lists may take longer but we provide real-time progress updates.

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Frequently Asked Questions